How to fix an iPhone not receiving calls

If your iPhone is not receiving calls, working through these steps will help identify and resolve the most common causes.

Possible Reasons Your iPhone Is Not Receiving Calls

Step 1: Check Your Ringer

1. If your iPhone has a Ringer Switch on the side, make sure it is toggled to the right so no orange is showing
2. If your iPhone has an Action Button instead, open Settings > Action Button and make sure it is not set to Silent Mode
3. Go to Settings > Sounds & Haptics
4. Make sure your Ringer & Notification Volume is turned up

Step 2: Check Do Not Disturb

1. Swipe down from the top right of your screen to open Control Center
2. Make sure the Do Not Disturb (crescent moon) icon is not enabled
3. You can also check by going to Settings > Focus > Do Not Disturb and making sure it is toggled Off

Step 3: Check Blocked Contacts

1. Open Settings
2. Tap Phone
3. Tap Blocked Contacts
4. Review the list to make sure the contact or contacts you are expecting calls from are not blocked

Step 4: Check Call Forwarding

1. Open Control Center by swiping down from the top right (or up from the bottom on older models)
2. Look for a handset with an arrow icon — if it is visible, call forwarding is active
3. To turn it off, go to Settings > Phone > Call Forwarding and toggle it Off

If you have worked through all of these steps and are still not receiving calls, your issue may be carrier related — contact or visit your cellular provider for further assistance.

Still having trouble? Our in-house technicians offer one-on-one tech support by appointment!
Call us at 1-844-SOURFIX for availability.

Sour Tech Hours
Monday to Friday: 10 AM - 7 PM
Saturday: 10 AM - 5 PM
1-844-SOURFIX
901 Harvey Road Suite A, College Station, TX 77840  |  715 Discovery Blvd Ste 122, Cedar Park, TX 78613